Non-Emergency Medical Transportation

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Programs that provide transportation for medical appointments, trips from and between hospitals, to nursing homes or other special-care centers or for other non-emergency medical needs for individuals who, because of financial problems or their physical condition, are unable to use other means of local transportation. NEMT service providers are able to transport riders who require a wheelchair lift equipped vehicle with appropriate protective restraints or a van that is designed for gurney/stretcher transportation, or has other types of features to meet their safety needs. (AIRS BT-4500.6500-500)

Service Legend
Local Service
Statewide Service: Provides online resources, telehealth, or service at a satellite office.
Nationwide Service: Provides online resources, telehealth or services at a regional/national headquarters location.
Statewide Provider
375 East 100 South, Fl 1
Salt Lake City, UT 84111
Phone: 801-493-4700
Statewide Provider
Address:
375 East 100 South, Fl 1
Salt Lake City, UT 84111
Phone: 801-493-4700
Toll Free Phone: 800-227-2345
Email: cidne.christensen@cancer.org
Wheelchair Access: Complete
Eligibility:

Individuals with a cancer diagnosis, their family and friends.

Services Provided: A voluntary health organization and nationwide agency which provides advocacy and information services to find a cure for, and prevent cancer. Provides information, support, support groups, and connects access to care, smoking cessation programs, and non-emergency medical transportation. Related volunteer opportunities available.COVID-19 UPDATE: Transportation currently not being offered. Office is by appointment only. Some services are temporarily suspended or provided virtually. Contact for more information. Following all CDC and State guidelines.

  • Health/Disability Related Support Groups
  • Disease/Disability Information
  • Voluntary Health Organizations
  • Non-Emergency Medical Transportation
  • Court Ordered Community Service Sites
  • Health/Disabilities Related Volunteer Opportunities
  • Smoking/Vaping Cessation
Source: United Way 2-1-1
Last Updated: 3/30/2022
2001 South State Street Room S2500
Salt Lake City, UT 84190
Phone: 385-468-4100
Address:
2001 South State Street Room S2500
Salt Lake City, UT 84190
Phone: 385-468-4100
Fax: 385-468-4106
Wheelchair Access: Complete
Services Provided:

Administrative offices for the Salt Lake County Health Department. The Salt Lake County Health Department promotes and protects community and environmental health in Salt Lake County. COVID-19 UPDATE: Rides to vaccines are available to those who are in need of transportation and have verifiable vaccine appointments. See related service term for additional information.

Services Include:

  • Burial/Cremation Expense Assistance
  • County Government Departments/Offices
  • Epidemiology 385-468-4222
    • Vital Records - Birth/Death Certificates - Recorded Information 385-468-4230
    • SLC Public Health Center 385-468-4225
    • Ellis R. Shipp Public Health Center 385-468-3700
    • Lead Poisoning Prevention and Safe Housing Program 385-468-3835
    • International Travel Clinic 385-468-4111
  • Medical Assessment Center 801-468-2800
    • Provides occupational and employee services to contracted groups, and immigration services.
  • Infectious Disease Bureau 385-468-4222
    • Tuberculosis (TB) Clinic
    • HIV/AIDS/STD (Sexually Transmitted Disease Clinic) testing and treatment (385) 468-4242
Source: United Way 2-1-1
Last Updated: 3/30/2022
Statewide Provider
PO Box 143245
Salt Lake City, UT 84114
Phone: 801-526-0950
Statewide Provider
Organization Name: Utah Department of Workforce Services
(Show others in Organization)
Address:
PO Box 143245
Salt Lake City, UT 84114
Phone: 801-526-0950
Toll Free Phone: 866-435-7414
Fax: 801-526-9500
Email: dwsjobs@utah.gov
Wheelchair Access: Complete
Eligibility:

Varies according to program/service

Services Provided: Provides services to help customers improve their economic opportunities. These services include CHIP programs, EBT Card Services, Food Stamps/SNAP Applications, general relief applications, Medicaid applications, TANF applications, and non-Emergency medical transportation. Also offers different expense/ payment assistance that include burial/ cremation, Childcare, mortgage, rent, refugee/ entrant cash assistance, and utility service payments.COVID-19 Update: the Pandemic-EBT program provides students who were eligible in March for free or reduced-fee lunches a prepaid debit card or additional SNAP funds of $308 for addressing emergency food needs during the pandemic.

  • Rent Payment Assistance
  • General Relief Applications
  • TANF Applications
  • EBT Card Services
  • CHIP Programs
  • Food Stamps/SNAP Applications
  • Mortgage Payment Assistance
  • Child Care Expense Assistance
  • Burial/Cremation Expense Assistance
  • Medicaid Applications
  • Landlord/Tenant Dispute Resolution
  • Utility Service Payment Assistance
  • Refugee/Entrant Cash Assistance
  • Non-Emergency Medical Transportation
Source: United Way 2-1-1
Last Updated: 3/23/2022
3161 Donald Douglas Loop South
Santa Monica, CA 90405
Phone: 800-413-1360
Address:
3161 Donald Douglas Loop South
Santa Monica, CA 90405
Phone: 800-413-1360
Toll Free Phone: 888-426-2643
Fax: 310-397-9636
Email: info@angelflightwest.org
Eligibility:

Children and adults with serious medical conditions, demonstrate financial need or compelling needs, medically stable, ambulatory, and able to board and exit plane with limited assistance.

Services Provided:

Private pilots volunteer their time and donate all expenses to provide passengers access to treatment at distant medical centers, transporting blood to critically ill patients, flying special needs kids to summer camps, and many more humanitarian missions.

COVID-19 UPDATE: All volunteer flown patient flights for those traveling to essential medical treatment have resumed, while continuing to evaluate and mitigate the situation. Continuing to arrange flights for supplies, blood, tissue, and cargo (face masks, hand sanitizer, ventilators, and other essential PPE and supplies where needed.

  • Mercy Transportation
Source: United Way 2-1-1
Last Updated: 3/30/2022
Statewide Provider
PO Box 143106
Salt Lake City, UT 84114-3106
Phone: 801-538-6155
Statewide Provider
Organization Name: Utah Department of Health
(Show others in Organization)
Address:
PO Box 143106
Salt Lake City, UT 84114-3106
Phone: 801-538-6155
Toll Free Phone: 800-662-9651
Fax: 801-538-6805
Email: medicaidmemberfeedback@utah.gov
Languages Spoken: All languages
Services Provided: COVID-19 Update: Utah Medicaid members who are diagnosed COVID-19+ or in quarantine because of it can access transportation from hospital discharge to home, or from facility to facility by calling their local 911 and they will help make arrangements for the member.Medicaid is a source of health insurance coverage for Utah's vulnerable populations. Medicaid is a state/federal program that pays for medical services for low-income pregnant women, children, individuals who are elderly or have a disability, parents and women with breast or cervical cancer. To qualify, these individuals must meet income and other eligibility requirements. Additional contacts: Constituent Services, Health Choice Utah, Health Program Representative (HPR), Healthy U, Molina Healthcare, New Choices Waiver, and SelectHealth Community Care.

  • Medicaid Information/Counseling
  • Non-Emergency Medical Transportation
  • Medicaid Appeals/Complaints
  • State/Local Health Insurance Programs
  • COVID-19 Diagnostic Tests
  • State Medicaid Waiver Programs
Source: United Way 2-1-1
Last Updated: 3/31/2022
Statewide Provider
Salt Lake City, UT
Statewide Provider
Organization Name: Utah Department of Health - Medicaid
(Show others in Organization)
Address:
Salt Lake City, UT
Eligibility: Individuals who reside in Utah and are eligible for Traditional Medicaid Services, who do not have transportation to medical appointments.
Services Provided:

Provides non-emergency transportation options for eligible Medicaid members to assist with transportation to medical appointments.

UTA Bus - for those with Traditional Medicaid and who live in an area served by UTA or Cedar Area Transportation Services (CATS). Contact a Medicaid eligibility worker for more information. 

Para-Transit Bus Services are available in some areas. Contact Medicaid at 801- 538-6155 or toll-free at 1-800-662-9651 for FlexTrans vouchers.

ModivCare (formerly LogistiCare) - for those with no other way to get to Medicaid covered services. Call 1-855-563-4403 three business days in advance to set up your ride. Have the following ready when calling:

  • Name and birth date of the patient
  • Medicaid ID
  • Address and phone number of picked up location
  • Name, address and phone number of Medicaid medical provider being seen
  • Date and time of the appointment
  • Will an attendant be riding also?
  • Can the patient walk unaided? If not, what type of aid will be used?
Source: United Way 2-1-1
Last Updated: 2/17/2021
9130 South State Street Ste 150
Sandy, UT 84117
Phone: 801-266-5060
Address:
9130 South State Street Ste 150
Sandy, UT 84117
Phone: 801-266-5060
Fax: 801-303-9189
Email: info@mobilitytransportation.org
Eligibility:

Salt Lake, Tooele, Weber, Davis, Utah, Summit and Wasatch Counties

Services Provided:

Non-emergency medical and specialty needs transportation services. for: doctors appointments, hospital discharge, physical therapy, dialysis, long distance trips, airport, family events.

Provider Profiles:

Units are operational 24 hours per day 7 days per week including weekends and holidays.

Source: Medical Home Portal
Last Updated: 8/20/2021
PO Box 195
Duchesne, UT 84021
Phone: 435-733-0079
Address:
PO Box 195
Duchesne, UT 84021
Phone: 435-733-0079
Email: keepingloveincommunities@gmail.com
Services Provided: A non profit agency run by volunteers from their homes, providing financial assistance to those in the process of fighting cancer. Focuses on raising money locally, and keeping it local.COVID-19 UPDATE: Following all CDC and State guidelines.

  • Patient/Family Housing
  • Mercy Transportation
Source: United Way 2-1-1
Last Updated: 3/31/2022
325 North Willow Haven
Lehi, UT 84043
Phone: 801-506-6858
Address:
325 North Willow Haven
Lehi, UT 84043
Phone: 801-506-6858
Fax: 801-506-6876
Eligibility: Elderly and those with mobility challenges
Services Provided: Provides non-emergency transportation to the elderly, those with mobility challenges.
Source: Medical Home Portal
Last Updated: 5/11/2020
2535 South Highway 89
Perry, UT 84302
Phone: 435-723-1111
Organization Name: Bear River Association of Governments
(Show others in Organization)
Address:
2535 South Highway 89
Perry, UT 84302
Phone: 435-723-1111
Fax: 435-723-2013
Email: boxelderheat@brag.utah.gov
Services Provided: BRAG (Bear River Association of Governments) is a multi-agency organization, utilizing combined total resources to provide a more effective means for planning and development of the physical, economic, and human resources of the region. Provides services in weatherization programs, and rent and utility payment assistance. For a limited time, those who qualify for utility payment assistance, may also qualify for water payment assistance.COVID-19 UPDATE: Due to the pandemic, it may take longer than 45-days to fully process HEAT applications. Following all CDC and state guidelines.

  • Indigent Transportation
  • Non-Emergency Medical Transportation
  • Rent Payment Assistance
  • Weatherization Programs
  • Utility Service Payment Assistance
Source: United Way 2-1-1
Last Updated: 3/24/2022
1070 West 1600 South Building B
St. George, UT 84770
Phone: 435-674-5757
Organization Name: Five County Association of Governments
(Show others in Organization)
Address:
1070 West 1600 South Building B
St. George, UT 84770
Phone: 435-674-5757
Fax: 435-673-3540
Email: mday@fivecounty.utah.gov
Services Provided:

Provides services for low-income individuals and families to be more self-sustaining.

  • Homeless Motel Vouchers
  • Court Ordered Community Service Referral Programs
  • Rental Deposit Assistance
  • Non-Emergency Medical Transportation
  • Gas Money
  • Birth Certificate Fee Payment Assistance
  • Driver License Fee Payment Assistance
  • Homeless Diversion Programs
  • Bus Fare
Source: United Way 2-1-1
Last Updated: 4/20/2022
585 North Main Street
Cedar City, UT 84721
Phone: 435-867-8384
Organization Name: Five County Association of Governments
(Show others in Organization)
Address:
585 North Main Street
Cedar City, UT 84721
Phone: 435-867-8384
Fax: 435-867-0862
Email: mday@fivecounty.utah.gov
Services Provided:

Provides services for low-income individuals and families to be more self-sustaining.

  • Homeless Diversion Programs
  • Birth Certificate Fee Payment Assistance
  • Gas Money
  • Court Ordered Community Service Referral Programs
  • Non-Emergency Medical Transportation
  • Bus Fare
  • Driver License Fee Payment Assistance
  • Rental Deposit Assistance
  • Homeless Motel Vouchers
Source: United Way 2-1-1
Last Updated: 4/20/2022
UTAH MedRide View on Map
Statewide Provider
UT
Phone: 435-633-7433
Statewide Provider
Address:
UT
Phone: 435-633-7433
Email: utahmedride@gmail.com
Eligibility:

No restrictions

Services Provided:

Provides non-emergency medical transportation to and from appointments, even long distances. Can accommodate non-ambulatory patients in wheelchairs or stretchers.

  • Non-Emergency Medical Transportation
Source: Medical Home Portal
Last Updated: 5/26/2021
PO Box 199
Lehi, UT 84043
Phone: 801-341-8024
Address:
PO Box 199
Lehi, UT 84043
Phone: 801-341-8024
Email: info@epilepsyut.org
Services Provided: Provides awareness, education, support groups, support services, volunteer opportunities and advocacy for and in behalf of all those dealing with the many challenges of epilepsy/seizure disorders.COVID-19 Update: following all CDC and state guidelines.

  • Health/Disability Related Support Groups
  • Non-Emergency Medical Transportation
  • Voluntary Health Organizations
  • Therapeutic Camps
  • Health Related Advocacy Groups
  • Prescription Drugs for Specific Health Conditions
  • Disease/Disability Information
  • Independent Living Skills Instruction
  • Health/Disabilities Related Volunteer Opportunities
Source: United Way 2-1-1
Last Updated: 4/22/2022
My MediVan View on Map
1190 East 5425 South, Suite 103
South Ogden, UT 84403
Phone: 801-734-7010
Address:
1190 East 5425 South, Suite 103
South Ogden, UT 84403
Phone: 801-734-7010
Email: info@mymedivan.com
Wheelchair Access: Yes
Services Provided:

Provides non-emergency medical transportation, wheelchair transportation, and disabled transportation.

Source: Utah Suggest Provider Queue
Last Updated: 4/22/2022
Nationwide Provider
1515 East 71st Street, Suite 312
Tulsa, OK 74136
Nationwide Provider
Address:
1515 East 71st Street, Suite 312
Tulsa, OK 74136
Toll Free Phone: 888-260-9707
Fax: 815-572-9192
Eligibility:

Below are some examples of typical passenger requirements. These are not all inclusive and may vary by organization.

  • Being medically stable
  • Not requiring medical care during the flight
  • Ability to enter and exit a small aircraft with minimal assistance (in some cases this means climbing steps or onto the wing of an aircraft)
  • Ability to sit upright in a seat with seat belt fastened for the entire flight
  • A verifiable medical need or other compelling need for travel. Most VPOs will request a medical release from the patient’s physician.
  • A financial need or other compelling circumstances. This will be determined by the organization, often on a case-by-case basis. 
,
Services Provided:

If you or someone you know is in need of distant medical care, the Air Care Alliance can help you get there. We connect patients with charitable aviation organizations that will fly you to your doctor for free. Flights are provided by qualified charitable aviation organizations through volunteer pilots flying private aircraft, or through commercial airline partners. Request a flight here: https://vpoids.aircarealliance.org/flight-request

The Air Care Alliance is a nationwide league of humanitarian flying organizations whose volunteer pilot members are dedicated to community service and perform public benefit flying for health care, patient transport, disaster relief, educational experiences for youth, environmental support, and other missions of public service.

Source: MHP-Nationwide
Last Updated: 6/3/2021
Nationwide Provider
PO Box 872
Orchard Park, NY 14127
Phone: 866-619-4647
Nationwide Provider
Address:
PO Box 872
Orchard Park, NY 14127
Phone: 866-619-4647
Eligibility: Entire northeast United States
Services Provided: The mission of Wings Flights of Hope Inc. is to help people in need of free air transportation for medical and humanitarian purposes.
Source: MHP-Nationwide
Last Updated: 1/7/2020
Nationwide Provider
Nationwide Provider
Address:
Email: support@health.uber.com
Eligibility: Patients of participating healthcare provider, organization, or insurance
Services Provided:

Available in all markets that have Uber.

  • Healthcare providers may book rides for patients directly. This option does not require patients to have a smartphone. Ride updates may be sent by text or communicated by the healthcare provider.
  • Patients may book a ride using the link provided by their healthcare provider.
  • Contact your healthcare provider for information about any costs associated with Uber Health.
  • Healthcare providers can use the link above to get more information or become a participating provider.
Source: MHP-Nationwide
Last Updated: 6/22/2020
Nationwide Provider
Address:
Eligibility: Patients of participating healthcare provider, organization, or insurance
Services Provided:

Available in all markets that have Lyft.

  • Healthcare providers may book rides for patients directly. This option does not require patients to have a smartphone. Ride updates may be sent by text or communicated by the healthcare provider.
  • Patients may book a ride using the link provided by their healthcare provider.
  • Contact your healthcare provider for information about any costs associated with Lyft Business Healthcare.
  • Healthcare providers can use the link above to get more information or become a participating provider.
Source: MHP-Nationwide
Last Updated: 6/22/2020
Nationwide Provider
5740 South Eastern Avenue Ste 240
Las Vegas, NV 89119
Phone: 702-261-0494
Nationwide Provider
Address:
5740 South Eastern Avenue Ste 240
Las Vegas, NV 89119
Phone: 702-261-0494
Toll Free Phone: 800-359-1711
Fax: 702-261-0497
Email: info@miracleflights.org
Eligibility:

Patient under the age of 18 can be accompanied by up to 2 parents or legal guardians, patient age 18 may be accompanied by 1 medically-necessary caregiver, be able to board and exit the aircraft and sit upright in seat or wheelchair, not on any life support systems, meet airline approved portable oxygen criteria, going to or from recognized treatment center, have self arranged ground transportation, self pay baggage fees, and meet income guidelines. Qualifying applicants may receive assistance as often as needed.

Services Provided: Provides incidental medical expense assistance through free flights for children who are in need of life-changing medical care that is not found in the local communities. Adults, families, or caregivers may accompany child.COVID-19 UPDATE: Temporarily relaxing financial need requirements. Anyone facing any degree of financial uncertainty, please call for a personalized assessment.

  • Incidental Medical Expense Assistance
Source: Nationwide Suggest Providers Queue
Last Updated: 4/7/2022
Nationwide Provider
4620 Haygood Road Ste 3
Virginia Beach, VA 23455
Phone: 757-318-9174
Nationwide Provider
Address:
4620 Haygood Road Ste 3
Virginia Beach, VA 23455
Phone: 757-318-9174
Email: info@mercymedical.org
Services Provided: Provides information about all forms of charitable, long-distance medical transportation, and referrals to all appropriate resources to ensure that no financially-needy patient is denied access to distant specialized medical evaluation, diagnosis or treatment. Non-emergency, and mercy transportation.

  • Non-Emergency Medical Transportation
  • Mercy Transportation
Source: Nationwide Suggest Providers Queue
Last Updated: 4/7/2022
Nationwide Provider
3161 Donald Douglas Loop South
Santa Monica, CA 90405
Phone: 888-426-2643
Nationwide Provider
Organization Name: Angel Flight West
(Show others in Organization)
Address:
3161 Donald Douglas Loop South
Santa Monica, CA 90405
Phone: 888-426-2643
Fax: 310-397-9636
Email: info@angelflightwest.org
Wheelchair Access: Yes
Eligibility:

Children and adults with serious medical conditions.

Services Provided:

Provides free, non-emergency air travel for children and adults with serious medical conditions and other compelling needs. Services are available throughout the 13 western states, including Alaska and Hawaii.

Source: Nationwide Suggest Providers Queue
Last Updated: 6/3/2021
Nationwide Provider
250 Williams Street NW
Atlanta, GA 30303
Phone: 800-227-2345
Nationwide Provider
Organization Name: American Cancer Society
(Show others in Organization)
Address:
250 Williams Street NW
Atlanta, GA 30303
Phone: 800-227-2345
Toll Free Phone: 800-227-2345
Services Provided:

Provides rides to and from cancer-related medical appointments for patients who otherwise might not be able to get there. Based on eligibility and availability, individuals are matched with volunteer drivers, transportation providers working with the American Cancer Society, or other local resources.

Source: Nationwide Suggest Providers Queue
Last Updated: 6/11/2020
Nationwide Provider
1275 Peachtree Street NE, 6th Floor
Atlanta, GA 30309
Nationwide Provider
Address:
1275 Peachtree Street NE, 6th Floor
Atlanta, GA 30309
Eligibility:

Varies by state

Services Provided:

Provides the non-emergency medical transportation needs to medical providers who have no other way to get a ride, and who may need a single trip or regularly reoccurring (standing order trips) non-emergency medical transport. See website for contact information by state.

  • Non-Emergency Medical Transportation
Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 4/22/2022