Non-Emergency Medical Transportation

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Programs that provide transportation for medical appointments, trips from and between hospitals, to nursing homes or other special-care centers or for other non-emergency medical needs for individuals who, because of financial problems or their physical condition, are unable to use other means of local transportation. NEMT service providers are able to transport riders who require a wheelchair lift equipped vehicle with appropriate protective restraints or a van that is designed for gurney/stretcher transportation, or has other types of features to meet their safety needs. (AIRS BT-4500.6500-500)

PO Box 143245
Salt Lake City, UT 84114
Phone: 801-526-0950
Service Categories:
Organization Name: Utah Department of Workforce Services
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Address:
PO Box 143245
Salt Lake City, UT 84114
Phone: 801-526-0950
Fax: 801-526-9500
Email: dwsjobs@utah.gov
Wheelchair Access: Complete
Languages Spoken: All languages
Eligibility:

Varies according to program/service

Services Provided:

Provides employment and support services to help customers improve their economic opportunities, including services for veterans. Employment services include occupational counseling, job search assistance, workshops, and connections to educational opportunities. Other support services include financial assistance, SNAP, Child Care, and eligibility to Medicaid, UPP, and CHIP. COVID-19 Update: the Pandemic-EBT program provides students who were eligible in March for free or reduced-fee lunches a prepaid debit card or additional food stamp funds of $308 for addressing emergency food needs during the pandemic.

  • General Relief Applications
  • Mortgage Payment Assistance
  • Rent Payment Assistance
  • CHIP Programs
  • Burial/Cremation Expense Assistance
  • Child Care Expense Assistance
  • Medicaid Applications
  • Landlord/Tenant Dispute Resolution
  • Food Stamps/SNAP Applications
  • Utility Service Payment Assistance
  • Non-Emergency Medical Transportation
  • Refugee/Entrant Cash Assistance
  • TANF Applications
  • EBT Card Services
Source: United Way 2-1-1
Last Updated: 4/29/2021
3161 Donald Douglas Loop South
Santa Monica, CA 90405
Phone: 888-426-2643
Service Categories:
Address:
3161 Donald Douglas Loop South
Santa Monica, CA 90405
Phone: 888-426-2643
Fax: 310-397-9636
Email: info@angelflightwest.org
Eligibility:

Children and adults with serious medical conditions, demonstrate financial need or compelling needs, medically stable, ambulatory, and able to board and exit plane with limited assistance.

Services Provided:

Private pilots volunteer their time and donate all expenses to provide passengers access to treatment at distant medical centers, transporting blood to critically ill patients, flying special needs kids to summer camps, and many more humanitarian missions.

COVID-19 UPDATE: All volunteer flown patient flights for those traveling to essential medical treatment have resumed, while continuing to evaluate and mitigate the situation. Continuing to arrange flights for supplies, blood, tissue, and cargo (face masks, hand sanitizer, ventilators, and other essential PPE and supplies where needed.

  • Mercy Transportation
Source: United Way 2-1-1
Last Updated: 5/27/2021
Salt Lake City, UT
Service Categories:
Organization Name: Utah Department of Health - Medicaid
(Show others in Organization)
Address:
Salt Lake City, UT
Eligibility: Individuals who reside in Utah and are eligible for Traditional Medicaid Services, who do not have transportation to medical appointments.
Services Provided:

Provides non-emergency transportation options for eligible Medicaid members to assist with transportation to medical appointments.

UTA Bus - for those with Traditional Medicaid and who live in an area served by UTA or Cedar Area Transportation Services (CATS). Contact a Medicaid eligibility worker for more information. 

Para-Transit Bus Services are available in some areas. Contact Medicaid at 801- 538-6155 or toll-free at 1-800-662-9651 for FlexTrans vouchers.

ModivCare (formerly LogistiCare) - for those with no other way to get to Medicaid covered services. Call 1-855-563-4403 three business days in advance to set up your ride. Have the following ready when calling:

  • Name and birth date of the patient
  • Medicaid ID
  • Address and phone number of picked up location
  • Name, address and phone number of Medicaid medical provider being seen
  • Date and time of the appointment
  • Will an attendant be riding also?
  • Can the patient walk unaided? If not, what type of aid will be used?
Source: United Way 2-1-1
Last Updated: 2/17/2021
9130 South State Street Ste 150
Sandy, UT 84117
Phone: 801-266-5060
Service Categories:
Address:
9130 South State Street Ste 150
Sandy, UT 84117
Phone: 801-266-5060
Fax: 801-303-9189
Email: info@mobilitytransportation.org
Eligibility:

Salt Lake, Tooele, Weber, Davis, Utah, Summit and Wasatch Counties

Services Provided:

Non-emergency medical and specialty needs transportation services. for: doctors appointments, hospital discharge, physical therapy, dialysis, long distance trips, airport, family events.

Provider Profiles:

Units are operational 24 hours per day 7 days per week including weekends and holidays.

Source: Medical Home Portal
Last Updated: 8/20/2021
PO Box 195
Duchesne, UT 84021
Phone: 435-733-0079
Service Categories:
Address:
PO Box 195
Duchesne, UT 84021
Phone: 435-733-0079
Email: keepingloveincommunities@gmail.com
Eligibility:

For cancer patients and their families.

Services Provided:

KLiC, a non profit agency, run by volunteers from their homes, providing financial assistance to those in the process of fighting cancer. KLiC focuses on raising money locally, and keeping it local.

COVID-19 UPDATE: Following all CDC and State guidelines.

  • Patient/Family Housing
  • Mercy Transportation
Source: United Way 2-1-1
Last Updated: 5/27/2021
325 North Willow Haven
Lehi, UT 84043
Phone: 801-506-6858
Service Categories:
Address:
325 North Willow Haven
Lehi, UT 84043
Phone: 801-506-6858
Fax: 801-506-6876
Eligibility: Elderly and those with mobility challenges
Services Provided: Provides non-emergency transportation to the elderly, those with mobility challenges.
Source: Medical Home Portal
Last Updated: 5/11/2020
2535 South Highway 89
Perry, UT 84302
Phone: 888-346-3162
Service Categories:
Organization Name: Bear River Association of Governments
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Address:
2535 South Highway 89
Perry, UT 84302
Phone: 888-346-3162
Fax: 435-723-2013
Email: boxelderheat@brag.utah.gov
Languages Spoken: Spanish
Eligibility:

Total household income is at or below 150% of the Federal Poverty Level, household is responsible for paying home energy costs, and household contains at least one US citizen or qualified non-citizen.

Services Provided: BRAG (Bear River Association of Governments) is a multi-agency organization, utilizing combined total resources to provide a more effective means for planning and development of the physical, economic, and human resources of the region.

  • Indigent Transportation
  • Non-Emergency Medical Transportation
  • Rent Payment Assistance
  • Utility Service Payment Assistance
  • Weatherization Programs
Source: United Way 2-1-1
Last Updated: 5/24/2021
1070 West 1600 South Building B
St. George, UT 84770
Phone: 435-674-5757
Service Categories:
Organization Name: Five County Association of Governments
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Address:
1070 West 1600 South Building B
St. George, UT 84770
Phone: 435-674-5757
Fax: 435-673-3540
Email: mday@fivecounty.utah.gov
Languages Spoken: Spanish
Eligibility:

For households under the 125% federal poverty limit.

Services Provided: Provides services for low-income individuals and families to be more self-sustaining.

  • Homeless Motel Vouchers
  • Youth Courts
  • Court Community Service Referral Programs
  • Non-Emergency Medical Transportation
  • Rental Deposit Assistance
  • Birth Certificate Fee Payment Assistance
  • Driver License Fee Payment Assistance
  • Gas Money
  • Homeless Diversion Programs
  • Bus Fare
Source: United Way 2-1-1
Last Updated: 5/18/2021
585 North Main Street
Cedar City, UT 84721
Phone: 435-867-8384
Service Categories:
Organization Name: Five County Association of Governments
(Show others in Organization)
Address:
585 North Main Street
Cedar City, UT 84721
Phone: 435-867-8384
Fax: 435-867-0862
Email: mday@fivecounty.utah.gov
Eligibility:

Low income. For individuals who are homeless. Can be in a homeless shelter and still qualify.

Services Provided: Provides services for low-income individuals and families to be more self-sustaining.

  • Homeless Diversion Programs
  • Homeless Motel Vouchers
  • Birth Certificate Fee Payment Assistance
  • Youth Courts
  • Rental Deposit Assistance
  • Gas Money
  • Non-Emergency Medical Transportation
  • Bus Fare
  • Court Community Service Referral Programs
  • Driver License Fee Payment Assistance
Source: United Way 2-1-1
Last Updated: 5/18/2021
UTAH MedRide View on Map
UT
Phone: 435-633-7433
Service Categories:
Address:
UT
Phone: 435-633-7433
Email: utahmedride@gmail.com
Eligibility:

No restrictions

Services Provided:

Provides non-emergency medical transportation to and from appointments, even long distances. Can accommodate non-ambulatory patients in wheelchairs or stretchers.

  • Non-Emergency Medical Transportation
Source: Medical Home Portal
Last Updated: 5/26/2021
PO Box 199
Lehi, UT 84043
Phone: 801-341-8024
Service Categories:
Address:
PO Box 199
Lehi, UT 84043
Phone: 801-341-8024
Email: info@epilepsyut.org
Languages Spoken: Translators available with prior notice.
Services Provided:

Provides awareness, education, support groups, support services, and advocacy for and in behalf of all those dealing with the many challenges of epilepsy/seizure disorders.

  • Non-Emergency Medical Transportation
  • Health/Disability Related Support Groups
  • Therapeutic Camps
  • Health Related Advocacy Groups
  • Voluntary Health Organizations
  • Prescription Drugs for Specific Health Conditions
  • Disease/Disability Information
  • Independent Living Skills Instruction
  • Health/Disabilities Related Volunteer Opportunities
Source: United Way 2-1-1
Last Updated: 5/21/2021
1515 East 71st Street, Suite 312
Tulsa, OK 74136
Service Categories:
Address:
1515 East 71st Street, Suite 312
Tulsa, OK 74136
Toll Free Phone: 888-260-9707
Fax: 815-572-9192
Eligibility:

Below are some examples of typical passenger requirements. These are not all inclusive and may vary by organization.

  • Being medically stable
  • Not requiring medical care during the flight
  • Ability to enter and exit a small aircraft with minimal assistance (in some cases this means climbing steps or onto the wing of an aircraft)
  • Ability to sit upright in a seat with seat belt fastened for the entire flight
  • A verifiable medical need or other compelling need for travel. Most VPOs will request a medical release from the patient’s physician.
  • A financial need or other compelling circumstances. This will be determined by the organization, often on a case-by-case basis. 
,
Services Provided:

If you or someone you know is in need of distant medical care, the Air Care Alliance can help you get there. We connect patients with charitable aviation organizations that will fly you to your doctor for free. Flights are provided by qualified charitable aviation organizations through volunteer pilots flying private aircraft, or through commercial airline partners. Request a flight here: https://vpoids.aircarealliance.org/flight-request

The Air Care Alliance is a nationwide league of humanitarian flying organizations whose volunteer pilot members are dedicated to community service and perform public benefit flying for health care, patient transport, disaster relief, educational experiences for youth, environmental support, and other missions of public service.

Source: MHP-Nationwide
Last Updated: 6/3/2021
PO Box 872
Orchard Park, NY 14127
Phone: 866-619-4647
Service Categories:
Address:
PO Box 872
Orchard Park, NY 14127
Phone: 866-619-4647
Eligibility: Entire northeast United States
Services Provided: The mission of Wings Flights of Hope Inc. is to help people in need of free air transportation for medical and humanitarian purposes.
Source: MHP-Nationwide
Last Updated: 1/7/2020
Service Categories:
Address:
Email: support@health.uber.com
Eligibility: Patients of participating healthcare provider, organization, or insurance
Services Provided:

Available in all markets that have Uber.

  • Healthcare providers may book rides for patients directly. This option does not require patients to have a smartphone. Ride updates may be sent by text or communicated by the healthcare provider.
  • Patients may book a ride using the link provided by their healthcare provider.
  • Contact your healthcare provider for information about any costs associated with Uber Health.
  • Healthcare providers can use the link above to get more information or become a participating provider.
Source: MHP-Nationwide
Last Updated: 6/22/2020
Address:
Eligibility: Patients of participating healthcare provider, organization, or insurance
Services Provided:

Available in all markets that have Lyft.

  • Healthcare providers may book rides for patients directly. This option does not require patients to have a smartphone. Ride updates may be sent by text or communicated by the healthcare provider.
  • Patients may book a ride using the link provided by their healthcare provider.
  • Contact your healthcare provider for information about any costs associated with Lyft Business Healthcare.
  • Healthcare providers can use the link above to get more information or become a participating provider.
Source: MHP-Nationwide
Last Updated: 6/22/2020
5740 South Eastern Avenue Ste 240
Las Vegas, NV 89119
Phone: 702-261-0494
Service Categories:
Address:
5740 South Eastern Avenue Ste 240
Las Vegas, NV 89119
Phone: 702-261-0494
Toll Free Phone: 800-359-1711
Fax: 702-261-0497
Email: info@miracleflights.org
Languages Spoken: Spanish
Eligibility:

Patient under the age of 18 can be accompanied by up to 2 parents or legal guardians, patient age 18 may be accompanied by 1 medically-necessary caregiver, be able to board and exit the aircraft and sit upright in seat or wheelchair, not on any life support systems, meet airline approved portable oxygen criteria, going to or from recognized treatment center, have self arranged ground transportation, self pay baggage fees, and meet income guidelines. Qualifying applicants may receive assistance as often as needed.

Services Provided:

Provides free flights to children who are in need of life-changing medical care that is not found in the local communities. Adults, families, or caregivers may accompany child.

COVID-19 UPDATE: Temporarily relaxing financial need requirements. Anyone facing any degree of financial uncertainty, please call for a personalized assessment.

  • Incidental Medical Expense Assistance
Source: Nationwide Suggest Providers Queue
Last Updated: 6/3/2021
4620 Haygood Road Ste 3
Virginia Beach, VA 23455
Phone: 757-318-9174
Service Categories:
Address:
4620 Haygood Road Ste 3
Virginia Beach, VA 23455
Phone: 757-318-9174
Toll Free Phone: 800-296-1217
Email: info@nationalpatienttravelcenter.org
Services Provided:

Provides information about all forms of charitable, long-distance medical transportation, and referrals to all appropriate resources to ensure that no financially-needy patient is denied access to distant specialized medical evaluation, diagnosis or treatment.

  • Non-Emergency Medical Transportation
  • Mercy Transportation
Source: Nationwide Suggest Providers Queue
Last Updated: 6/14/2021
3161 Donald Douglas Loop South
Santa Monica, CA 90405
Phone: 888-426-2643
Service Categories:
Organization Name: Angel Flight West
(Show others in Organization)
Address:
3161 Donald Douglas Loop South
Santa Monica, CA 90405
Phone: 888-426-2643
Fax: 310-397-9636
Email: info@angelflightwest.org
Wheelchair Access: Yes
Eligibility:

Children and adults with serious medical conditions.

Services Provided:

Provides free, non-emergency air travel for children and adults with serious medical conditions and other compelling needs. Services are available throughout the 13 western states, including Alaska and Hawaii.

Source: Nationwide Suggest Providers Queue
Last Updated: 6/3/2021
Westchester County Airport
West Harrison, NY 10604-1215
Phone: 914-328-1313
Service Categories:
Address:
Westchester County Airport
West Harrison, NY 10604-1215
Phone: 914-328-1313
Fax: 914-328-3938
Services Provided: Transports cancer patients to the hospital at which they need to be in order to receive a specialized form of treatment.We pair empty seats - on both private and corporate planes - with qualified patients who need the rides at no cost.
Source: Nationwide Suggest Providers Queue
Last Updated: 8/8/2019
250 Williams Street NW
Atlanta, GA 30303
Phone: 800-227-2345
Service Categories:
Organization Name: American Cancer Society
(Show others in Organization)
Address:
250 Williams Street NW
Atlanta, GA 30303
Phone: 800-227-2345
Toll Free Phone: 800-227-2345
Services Provided:

Provides rides to and from cancer-related medical appointments for patients who otherwise might not be able to get there. Based on eligibility and availability, individuals are matched with volunteer drivers, transportation providers working with the American Cancer Society, or other local resources.

Source: Nationwide Suggest Providers Queue
Last Updated: 6/11/2020
1275 Peachtree Street NE, 6th Floor
Atlanta, GA 30309
Service Categories:
Address:
1275 Peachtree Street NE, 6th Floor
Atlanta, GA 30309
Eligibility:

Varies by state

Services Provided:

Provides the non-emergency medical transportation needs to medical providers who have no other way to get a ride, and who may need a single trip or regularly reoccurring (standing order trips) non-emergency medical transport. See website for contact information by state.

  • Non-Emergency Medical Transportation
Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 6/3/2021