Problem Reporting

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Programs that accept fraud- or problem-reporting or complaints with various issues, including government programs and businesses

Service Legend
Local Service
Statewide Service: Provides online resources, telehealth, or service at a satellite office.
Nationwide Service: Provides online resources, telehealth or services at a regional/national headquarters location.
88 West 100 North
J Will Robinson FOB
Provo, UT 84601
Organization Name: Social Security Administration
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Address:
88 West 100 North
J Will Robinson FOB
Provo, UT 84601
TDD: 800-325-0778
Toll Free Phone: 866-366-9549
Fax: 833-912-2338
Languages Spoken: Translator services available
Services Provided:

Delivers Social Security services that meet the changing needs of the public with retirement, disability, Medicare, survivors benefits and fraud reporting.COVID-19 Update: clients must have a scheduled appointment to enter an office. Generally, in-person appointment will be scheduled for limited, critical situations only. Visit website for more information for in-person criteria and contact the nearest local office to schedule. Critical services will be provided via phone, fax and online. Following all CDC and state guidelines.

  • Social Security Fraud Reporting
  • SSI
  • Medicare
  • Social Security Burial Benefits
  • Social Security Numbers
  • Social Security Disability Insurance
  • Social Security Retirement Benefits
  • Social Security Survivors Insurance
Source: United Way 2-1-1
Last Updated: 11/16/2022
324 25th Street 2nd Floor
Federal Office Building
Ogden, UT 84401
Phone: 877-378-9081
Organization Name: Social Security Administration
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Address:
324 25th Street 2nd Floor
Federal Office Building
Ogden, UT 84401
Phone: 877-378-9081
TDD: 800-325-0778
Fax: 833-912-2336
Wheelchair Access: Complete
Languages Spoken: Spanish
Services Provided:

An independent agency of the United States federal government that assigns social security numbers and provides services involving Medicare, social security burial benefits, social security disability insurance, social security fraud reporting, social security numbers, social security retirement benefits, social security6 survivors insurance, and supplemental security income.COVID-19 UPDATE: Following CDC and State Guidelines.

  • Social Security Burial Benefits
  • Social Security Retirement Benefits
  • Social Security Survivors Insurance
  • Medicare
  • SSI
  • Social Security Numbers
  • Social Security Fraud Reporting
  • Social Security Disability Insurance
Source: United Way 2-1-1
Last Updated: 11/16/2022
Statewide Provider
140 East 300 South
PO BOX 45249
Salt Lake City, UT 84145-0249
Phone: 801-526-4390
Statewide Provider
Organization Name: Utah Department of Workforce Services
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Address:
140 East 300 South
PO BOX 45249
Salt Lake City, UT 84145-0249
Phone: 801-526-4390
Toll Free Phone: 800-331-4341
Service Categories:
Email: DWS_Constituent_Services@utah.gov
Wheelchair Access: Complete
Services Provided:

Provides an objective review of cases or service delivery processes and assists and orchestrates in the resolution of appeals/ complaints, and Fraud reporting.COVID-19 Update: Following CDC and State Guidelines.

  • Medicaid Appeals/Complaints
  • General Relief Appeals/Complaints
  • Food Stamps/SNAP Fraud Reporting
  • State Unemployment Insurance Appeals/Complaints
  • TANF Appeals/Complaints
  • TANF Fraud Reporting
  • Food Stamps/SNAP Appeals/Complaints

For Customer Relations information, please visit: jobs.utah.gov/department/contact/customer.html For help with Appeals, please visit: jobs.utah.gov/appeals/index.html

Medicaid Appeals/Complaints For member concerns or complaints, contact the Division of Medicaid and Health Financing Constituent Services Representative: (801) 538-6417 or 1-877-291-5583 or email medicaidmemberfeedback@utah.gov

Source: United Way 2-1-1
Last Updated: 3/23/2022
175 East 400 South Ste 500
Salt Lake City, UT 84111
Phone: 800-325-0778
Organization Name: Social Security Administration
(Show others in Organization)
Address:
175 East 400 South Ste 500
Salt Lake City, UT 84111
Phone: 800-325-0778
Toll Free Phone: 800-772-1213
Fax: 833-912-2334
Email: press.office@ssa.gov
Wheelchair Access: Complete
Services Provided: Delivers Social Security services that meet the changing needs of the public with retirement, disability, Medicare, survivors benefits, and fraud reporting. Services also include social security numbers, SSI, social security burial benefits, SDI, and social security retirement benefits. Most all services can be handled online by setting up a 'My Social Security' account, including replacement of social security cards. This is highly encouraged.COVID-19 UPDATE: Clients must have a scheduled appointment to enter an office. Generally, in-person appointments will be scheduled for limited, critical situations only. Visit website for more information for in-person criteria and contact the nearest local office to schedule. Critical services will be provided via phone, fax, and online. Following all CDC and state guidelines.

  • Social Security Fraud Reporting
  • Social Security Numbers
  • Social Security Survivors Insurance
  • Medicare
  • SSI
  • Social Security Disability Insurance
  • Social Security Burial Benefits
  • Social Security Retirement Benefits
Source: United Way 2-1-1
Last Updated: 11/16/2022
Statewide Provider
160 East 300 South Fl 4
Heber Wells Building
Salt Lake City, UT 84111
Phone: 801-530-7622
Statewide Provider
Organization Name: Utah Department of Commerce
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Address:
160 East 300 South Fl 4
Heber Wells Building
Salt Lake City, UT 84111
Phone: 801-530-7622
Toll Free Phone: 877-874-0904
Fax: 801-530-6512
Service Categories:
Email: cmrcpdustaff@utah.gov
Wheelchair Access: Complete
Eligibility: None
Services Provided: Makes recommendations to the Utah Public Service Commission for rate-making purposes, applications, hearings, and other issues affecting quality of service. The Division also handles and investigates consumer complaints and monitors utility operations to ensure compliance with laws, rules, regulations, and orders.COVID-19 UPDATE: following all CDC and state guidelines.

  • Utility Service Complaints
Source: United Way 2-1-1
Last Updated: 11/21/2022
1091 North Bluff Ste 1100
St. George, UT 84770
Phone: 866-446-7085
Organization Name: Social Security Administration
(Show others in Organization)
Address:
1091 North Bluff Ste 1100
St. George, UT 84770
Phone: 866-446-7085
TDD: 800-325-0778
Toll Free Phone: 800-772-1213
Fax: 833-950-2894
Languages Spoken: Translator services available
Services Provided:

Delivers Social Security services that meet the changing needs of the public with retirement, disability, Medicare, survivors benefits and fraud reporting.COVID-19 Update: clients must have a scheduled appointment to enter an office. Generally, in-person appointment will be scheduled for limited, critical situations only. Visit website for more information for in-person criteria and contact the nearest local office to schedule. Critical services will be provided via phone, fax and online. Following all CDC and state guidelines.

  • Social Security Numbers
  • Social Security Fraud Reporting
  • Social Security Burial Benefits
  • Social Security Retirement Benefits
  • Medicare
  • Social Security Survivors Insurance
  • SSI
  • Social Security Disability Insurance
Source: United Way 2-1-1
Last Updated: 11/16/2022
Statewide Provider
195 North 1950 West
Salt Lake City, UT 84116
Phone: 801-538-4589
Statewide Provider
Organization Name: Utah State Department of Human Services
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Address:
195 North 1950 West
Salt Lake City, UT 84116
Phone: 801-538-4589
Toll Free Phone: 800-868-6413
Service Categories:
Email: ocpo@utah.gov
Eligibility:

Family involvement with DCFS

Services Provided: Helps resolve concerns about the protection of children who are receiving services from the Division of Child and Family Services (DCFS). The purpose of OCPO is to receive and investigate complaints to ensure that proper services are provided by DCFS.COVID-19 UPDATE: Following CDC Guidelines.

  • Government Complaints/Government Ombudsman Offices
Source: United Way 2-1-1
Last Updated: 3/30/2022
Statewide Provider
PO Box 144103
Salt Lake City, UT 84114-4103
Phone: 801-273-2994
Statewide Provider
Organization Name: Department of Health and Human Services
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Address:
PO Box 144103
Salt Lake City, UT 84114-4103
Phone: 801-273-2994
Toll Free Phone: 800-662-4157
Email: jhoffman@utah.gov
Wheelchair Access: Complete
Services Provided:

Regulates health care facilities and providers in the State of Utah.

  • Health Facility Licensing
  • Health Facility Complaints
Source: United Way 2-1-1
Last Updated: 10/19/2022
Statewide Provider
160 East 300 South
Salt Lake City, UT 84111
Phone: 801-530-6628
Statewide Provider
Organization Name: Utah Department of Commerce
(Show others in Organization)
Address:
160 East 300 South
Salt Lake City, UT 84111
Phone: 801-530-6628
Toll Free Phone: 866-275-3675
Fax: 801-530-6511
Email: doplweb@utah.gov
Wheelchair Access: Complete
Services Provided: Protects public health, safety, and welfare through licensing and regulation while enhancing commerce. The office administers and enforces specific laws related to the licensing and regulation of certain occupations and professions.COVID-19 Update: The Heber Wells Building is now open to walk in customers. For convenience, there is a Department of Commerce drop box located just inside the lobby door. Fingerprinting services at the Division are by appointment only. Following all CDC and state guidelines.

  • Contractor Complaints
  • Dentist/Dental Support Personnel Complaints
  • Physician/Surgeon Complaints
  • Occupational/Professional Licensing and Certification
Source: United Way 2-1-1
Last Updated: 3/23/2022
Statewide Provider
PO Box 142003
Salt Lake City, UT 84114-2003
Statewide Provider
Organization Name: Department of Health and Human Services
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Address:
PO Box 142003
Salt Lake City, UT 84114-2003
Toll Free Phone: 888-287-3704
Fax: 801-273-0731
Email: childcarelicensing@utah.gov
Services Provided:

Provides support to working parents by protecting the health and safety of children in regulated child care programs.

  • Child Care Provider Licensing
  • Pre-Employment Background Checks
  • Child Care Complaints
Source: United Way 2-1-1
Last Updated: 10/19/2022
Statewide Provider
PO Box 143106
Salt Lake City, UT 84114-3106
Phone: 801-538-6155
Statewide Provider
Organization Name: Utah Department of Health
(Show others in Organization)
Address:
PO Box 143106
Salt Lake City, UT 84114-3106
Phone: 801-538-6155
Toll Free Phone: 800-662-9651
Fax: 801-538-6805
Email: medicaidmemberfeedback@utah.gov
Services Provided: Medicaid is a source of health insurance coverage for Utah's vulnerable populations. Medicaid is a state/federal program that pays for medical services for low-income pregnant women, children, individuals who are elderly or have a disability, parents and women with breast or cervical cancer. To qualify, these individuals must meet income and other eligibility requirements. Additional contacts: Constituent Services, Health Choice Utah, Health Program Representative (HPR), Healthy U, Molina Healthcare, New Choices Waiver, and SelectHealth Community Care.

  • Medicaid Information/Counseling
  • Non-Emergency Medical Transportation
  • Medicaid Appeals/Complaints
  • State/Local Health Insurance Programs
  • State Medicaid Waiver Programs
Source: United Way 2-1-1
Last Updated: 10/19/2022
10138 South Jordan Gateway
South Jordan, UT 84095
Phone: 866-690-1947
Organization Name: Social Security Administration
(Show others in Organization)
Address:
10138 South Jordan Gateway
South Jordan, UT 84095
Phone: 866-690-1947
TDD: 800-325-0778
Toll Free Phone: 800-772-1213
Fax: 833-950-2908
Languages Spoken: Translator services available
Services Provided:

Delivers Social Security services that meet the changing needs of the public with retirement, disability, Medicare, survivors benefits and fraud reporting.COVID-19 Update: clients must have a scheduled appointment to enter an office. Generally, in-person appointment will be scheduled for limited, critical situations only. Visit website for more information for in-person criteria and contact the nearest local office to schedule. Critical services will be provided via phone, fax and online. Following all CDC and state guidelines.

  • SSI
  • Social Security Fraud Reporting
  • Social Security Burial Benefits
  • Social Security Disability Insurance
  • Social Security Retirement Benefits
  • Medicare
  • Social Security Survivors Insurance
  • Social Security Numbers
Source: United Way 2-1-1
Last Updated: 11/16/2022
Nationwide Provider
1200 New Jersey Avenue, SE
Washington, DC 20590
Phone: 800-778-4838
Nationwide Provider
Organization Name: U.S. Department of Transportation
(Show others in Organization)
Address:
1200 New Jersey Avenue, SE
Washington, DC 20590
Phone: 800-778-4838
TDD: 800-455-9880
Toll Free Phone: 800-778-4838
Service Categories:
Services Provided:

Provides assistance to air travelers who experience disability-related problems. Call DOT’s toll-free hotline for air travelers with disabilities 1-800-778-4838 or 1-800-455-9880 (TTY) to obtain assistance.  The hotline will provide general information about the rights of air travelers with disabilities, respond to requests for printed consumer information, and assist air travelers with disabilities with time-sensitive disability-related issues.  The hours for the hotline are 9 a.m. to 5 p.m. Eastern time, Monday through Friday, except federal holidays.

Source: MHP-Nationwide
Last Updated: 9/18/2022
Nationwide Provider
1100 13th St., NW Suite 1000
Washington, DC 20005
Phone: 202-955-3500
Nationwide Provider
Address:
1100 13th St., NW Suite 1000
Washington, DC 20005
Phone: 202-955-3500
Services Provided:

Education and Training: To improve health care quality, NCQA offers professional development to become a Patient-Centered Medical Home Certified Content Expert. See website for comprehensive knowledge of the requirements, the application process and the documentation of the NCQA PCMH Recognition Program.

Directory of Patient Centered Medical Homes (PCMH): Search by location or specialty. Also offers accreditation and training for health care plans and clinics.


Fraud Reporting: options for reporting “Falsified Document” or “Fraudulent Information” reported to NCQA.

Source: MHP-Nationwide
Last Updated: 8/18/2020
Nationwide Provider
10903 New Hampshire Ave
Silver Spring, MD 20993-0002
Phone: 800-463-6332
Nationwide Provider
Address:
10903 New Hampshire Ave
Silver Spring, MD 20993-0002
Phone: 800-463-6332
Services Provided:

The FDA is responsible for protecting the public health by assuring the safety, efficacy, and security of human and veterinary drugs, biological products, medical devices, our nations food supply, cosmetics, and products that emit radiation. The FDA is also responsible for advancing the public health by helping to speed innovations that make medicines and foods more effective, safer, and more affordable; and helping the public get the accurate, science-based information they need to use medicines and foods to improve their health.

Source: Nationwide Suggest Providers Queue
Last Updated: 5/9/2022
Nationwide Provider
4330 East West Hwy.
Rm. 820
Bethesda, MD 20814
Phone: 800-638-2772
Nationwide Provider
Address:
4330 East West Hwy.
Rm. 820
Bethesda, MD 20814
Phone: 800-638-2772
TDD: 800-638-8270
Fax: 301-504-0025
Services Provided: A variety of consumer health and safety information, including:
-Information about recalls and recall alerts
-Regulatory and business resources
-Safety education materials
-Product complaint reporting
Source: Nationwide Suggest Providers Queue
Last Updated: 1/24/2020
Nationwide Provider
200 Independence Ave SW
Washington, DC 20201
Phone: 877-696-6775
Nationwide Provider
Address:
200 Independence Ave SW
Washington, DC 20201
Phone: 877-696-6775
Toll Free Phone: 877-696-6775
Service Categories:
Services Provided:

The mission of the U.S. Department of Health and Human Services (HHS) is to enhance the health and well-being of all Americans, by providing for effective health and human services and by fostering sound, sustained advances in the sciences underlying medicine, public health, and social services.

Services include reporting problems with social services, etc.

Source: Nationwide Suggest Providers Queue
Last Updated: 10/15/2020
Nationwide Provider
200 Independence Avenue, S.W.
Washington, DC 20201
Nationwide Provider
Organization Name: U.S. Department of Health and Human Services
(Show others in Organization)
Address:
200 Independence Avenue, S.W.
Washington, DC 20201
Text: 800-368-1019
TDD: 800-537-7697
Service Categories:
Email: ocrmail@hhs.gov
Services Provided:

Ensures that people have equal access to and receive services from US Department of Health & Human Services programs without facing unlawful discrimination, and protects the privacy and security of health information in accordance with applicable law.

  • HIPAA Complaints
  • Constitutional/Civil Rights Groups
  • HIPAA Regulation
Source: Nationwide Suggest Providers Queue
Last Updated: 4/22/2022